Zimbrick Honda Service Center in Madison, WI (2024)

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T M.

I highly recommend this Honda Service Center. All the employees that I have interacted with have been polite and helpful. More recently, David Widish has been helping me with the repairs of my Honda Fit and he has gone above and beyond to provide excellent service.

Sara R.

I had a fantastic experience bringing my Honda in, specifically with David Widish. I bought it at Zimbrick over three years ago, and brought it in because I heard a buzzing in the speaker. I wasn’t able to reproduce it but David still kindly offered to replace the part UNDER WARRANTY (which had just expired technically). He also noticed that my low tire pressure light was on and checked my tires without my needing to ask. They also will automatically wash your car if you bring it in to get checked or for service. Everyone I ran into was really kind and friendly — I highly recommend!

Eric S.

Last week I called in to have my Honda CRV serviced with an oil change and to have the TPMS checked. When I brought it in to have work done on the 10^th of November, the staff was very kind and friendly. The greeter took my car information and handed it to the technician. The technician was friendly and said looks like you are here for an A13 service. I said I am here to have the oil changed and have the TPMS light addressed. We discussed the TPMS a bit and he handed me a pen with the estimate sheet for me to sign. He said the estimate will be around 200 + dollars, but will be less than that depending my warranty. I said that it is platnum warranty, so I’m not too concerned and I took a curtesy cab to work.
Later that morning the technician called me and said that it would be 300 + dollars for the service and I said for what, the oil change and TPMS issue which should be covered? He said no, the A13 is an oil change, transmission fluid change and a brake system purge. I told him that at no time during our conversation did he mention the transmission and brake work. He said he thought I understood that. I asked him to look at the estimate sheet and see if anywhere on there does it say transmission and brake work. It does not, it says A 1 3. This is not the first time I have had to address this type issue with this tech.
On my first oil change after purchasing my car from Zimbrick, I had a large bill for the same reason, deceptive sales tactics.
I asked for an oil change and for the TPMS light to be addressed. I ask him if I could speak to a manager when I came to pick up the car at 4 o’clock and he said sure. We hung up the phone and I called the tech back to confirm that a manager would be there. He corrected himself and said that there would not be a manager there at 4. Again, deceptive. So I asked him to get a manager on the line. I spoke with the manager. He was professional, but kept on referring to how the service call center is going under some training on what the codes are. That is not my concern. I called to have an oil change and TPMS address and the tech did not confirm that with me. I go into a business expecting to have work done that i want done, not what the business wants done. I found this to be very poor customer service and again, deceptive, to make extra money on jobs that don’t need to be done. Who really knows what an A13 service is? This should be explained by the tech.
I cannot say enough how disappointed I am with a business that is supposed to be professional. The staff was kind, but I believe that is all a cover for deceptive tactics. A smile while they dip into your wallet.

Jim F.

We’re a Honda household and have been for a long time. Currently we have a Civic and a Fit, and we needed to service the Fit before a road trip. We decided to try a dealer’s service center after a lifetime of independent service places, and I have to admit going in that my hopes were not high. I expected high prices and a lack of personal touch.
I was completely and totally wrong.
Zimbrick really treated us well, had a welcoming environment, got a detailed history on the car’s past maintenance history, and they were able to do our required maintenance for a very reasonable price — much less than we had paid for comparable maintenance in the past.
The people we dealt with at the facility itself and on the phone to schedule the appointment were extremely friendly, and they didn’t make us feel like it was an imposition to need a good check-​over of the car before a long trip.
They really did a lot to earn our loyalty, and we’ll be taking our current and future Hondas to them in the future.

Karen K.

Nothing but great service! For one issue, I met multiple people at various times of the day and they were all friendly, helpful and conscious of what was best for me as their customer. Most importantly, the service was genuine. I would recommend this location to anyone looking for people they can trust.

Luis B.

So my mom bought a 2004 honda crv from another dealer and after having some noises come from the engine compartment she took it to the place where she got it from after they failed to fix it and only made it worse she came to zimbrick honda and they knew right away what was the real cause of the noise they are the best and I’m very happy and so is my mom she will now only take her beloved crv to zimbrick honda and have it fixed right the first time and not have to worry about 2^nd rate mechanics touch her beloved crv thank you zimbrick honda your the best.

Rebecca M.

The staff and service at the Honda Service Center are absolutely top notch! Online scheduling tools make setting an appointment so easy. I’ve been bringing my vehicle here for the last 3 years and I’ve never had a bad experience. These guys have even saved me from having unnecessary services for example, after I purchased my vehicle at a completely different dealership the service adviser had his guys take a look at my breaks during a routine oil change because I was concerned about squeaking noises when the car was slowing to a stop. These guys were gracious enough to let me know my brakes were working just fine, the squeak shouldn’t be an issue, and then only charged me for the oil change. I had also been under the impression that vehicles should absolutely be serviced every 3 months or 5,000 miles, my service adviser let me know that I could wait to schedule service until the maintenance minder came on when the car was started. Those two little pieces of advice have probably saved me hundreds in the past 3 years.

Marcia C.

Fantastic service. I was a dedicated Zimbrick customer when I lived in Madison and dropped in today upon arriving from Milwaukee with an unexpected and urgent problem: frozen wiper fluid lines. Zimbrick immediately tackled and quickly resolved the problem, on the coldest day of the current cold snap — and at no charge! These guys rock!

Madeleine N.

I think it is safe to say I’m obsessed with this place. They have the best service around. They are all just so NICE. And they clearly never try to rip you off. Anytime they can get something covered under warranty– even if it means going to bat with Honda– they will. And one time I took in my car for a mysterious rattling noise, which they spent 30 minutes working on to ID the problem and just needed to tighten down some piece, and they didn’t charge me ANYTHING.
Also, sometimes I just want to go work in their waiting room. Wireless, snacks, quiet atmosphere, space for kids to play. It is amazing.

Kate T.

I brought in my ’07 Accord (purchased from the awesome Lynn Moldenhauer in Madison) for a recall fix to the power steering. I was able to make an appointment ahead of time (they didn’t even scold me for missing a previously-​scheduled time) and dropped it off at 7:30 a.m. I returned to pick it up at 12:30 p.m. the same day, though I could easily have stayed and had a good time. The area inside was spacious, with lots of cubicle areas at which to work while waiting, as well as plentiful free snacks and beverages. The staff was very nice, although it took about 10 extra minutes for them to finish the paperwork and for the service tech to get off the phone with someone else to go over the repairs with me. They did a great job fixing the power steering issue and charged me nothing for it — a smart move, given what they could wind up paying in a personal injury suit caused by the flaw. The service tech, a jovial guy who knew his stuff and had decades of experience on the job, also made a note on my receipt that my tire pressure was low and all four of my tires were showing major cracks from weather exposure (not uncommon here in Winterfell). He told me it was dangerous to drive long distances on tires in this condition. He also told me that the service center only had one type of tire in the size I need, but he could give me a competitive price on them, and gave me a quote on the total cost. I’m going to double-​check around the area and see how competitive the price actually is, but I’m eternally grateful to him for pointing this out to me. I never would have noticed it myself, but upon inspecting my tires with my own eyes, he was spot-​on. This information might have saved my life!

Erin C.

My experience with Zimbrick Honda in general can be described as patient and thorough customer service, organized, and trustworthy. Bonus points to their Grand Canyon Service Center for being on my way to the mall, and next door to my at-​the-​moment Phở place in Madison.
In their waiting room there’s free coffee, tea, water, diet soda, and in addition to cookies they often have other snacky options like granola bars, and I’ve seen goldfish crackers once. I like that I can make an appointment online at whatever hour I like and don’t have to remember to call someone during business hours. It’s the little things.
My favorite part is the waiting room, catered to the busy student or professional — there are several partial cubicles and a free wifi area for people who want to work while they wait.

Melissa J.

Michael and David are awesome — they always are so helpful and friendly when my car is in trouble. Even when it’s closing time, or last minute.
My car was making an awful noise driving home from work, so I called and Michael said to come by and drop it off — he stayed a little past closing time to help us get checked in.
The next morning, David called me at 7:50a, with the diagnosis and the fix. And then my car was ready for pick up at 9:45a.
Quick and amazing service. Thank you!

J F.

Been through many car care facilities over the years and this one is top notch. Love the badger cab voucher (free ride home /​to work). Not sure if you can get 2 vouchers (doubtful) but still good. Had an issue with my seatbelt (buckle got twisted 180 deg) and the service writer guy fixed it in 20 seconds; sent me on my way free of charge (felt kind of stupid afterwards!).

Jimmy F.

Great service, clean, dependable, and quick. I had a stripped screw in my air filter housing and I went here with a new filter in hand. Zimbrick Honda quickly removed the screw, installed my filter and had me out the door in 5 minutes with no charge. I’ll be using them as my regular oil change location, rather than the quick lube joint that stripped my screw and didn’t inform me.

Paul A.

These guys know what good service is all about.
I wouldn’t take my 2008 Accord EX-​L anywhere else. They have saved me time and money, made everything about as easy it can be.
Nobody stops by the Service Dept because everything is working great. I wish all the problems on my «To Do List» could be solved with a stop at the Grand Canyon Service Center.
For me, Service will definitely sell me my next car: another Honda.
9÷6÷11 They continue to provide courteous and professional service, patient and polite interactions and the best waiting area I wait. Anywhere. Ever. Wi-​Fi, drinks, snacks, newspaper, TV

BD K.

I’ve been bringing my ’07 Civic to Zimbrick’s Grand Canyon Drive Service Center since I first bought the car, and all told I really like how pleasant the experience always is. Getting an oil change is a hassle and always seems to come up when I have absolutely no free time. With all of my former cars I either changed the oil myself or went to a local service or oil change shop, wherever I found the lowest price. When I bought my new car I told myself that I’d try out the dealer for the first change, and I’ve been going back ever since. It is more expensive, to be certain, but I trust the people at Zimbrick a lot more than anyone else.
What I really like about the Grand Canyon location is the friendliness of the staff. I always schedule an appointment using the Zimbrick website, and I always request Mike, who was the first person I dealt with and hasn’t ever given me a reason to switch. I usually ask for a time the next day near closing, and Mike will email back shortly letting me know what times are in fact available. He’s very accommodating, and in one instance I dropped my car off prior to going to a Badger football game, bringing my spare set with me. They did a full tune-​up and parked the car in the lot with the keys under the mat, calling me during the third quarter to let me know it was done. Most of the time I bring my laptop and check email using the WiFi workstations in the waiting area. There is free bottled water in the mini-​fridge plus the standard vending options. Most people seem to watch TV or read magazines, but I’ve found that I can actually get a decent amount done in the hour or two I’m there. They always do a complementary car wash after the oil change, which is unfortunately close to the only time my car gets washed. There is also a buy five, get the sixth free punchcard for standard oil, lube and filter changes.
I’ve put a lot of miles on my car in the last year (40,000+) but I attribute the fact that it runs as good as ever to the top-​of-​the-​line service at Zimbrick. I paid a lot for that car, and I’ve got no problem paying a bit more knowing I’m getting the best for my money.